Guarantee | VRAI created diamonds
Lifetime Diamond Upgrade
A lifetime of love for your VRAI created diamond
WHAT IS A DIAMOND UPGRADE?
At VRAI, we understand the emotional significance of an engagement ring or jewelry design crafted specifically for you or your loved one, and that's why we're committed to offering lifetime diamond upgrading for your VRAI created diamond.
With our Lifetime Diamond Upgrade Program, any certified unique solitaire diamond chosen from our Diamond Inventory (1ct and above) set in a VRAI setting, is eligible for an upgrade at any time. You can return your original VRAI created diamond and receive a credit equivalent to the purchase price, which can be applied towards any order including diamond jewelry on VRAI.com or in our showrooms that is twice in value.
ELIGIBLE ITEMS
- Certified unique VRAI created diamonds chosen from our Diamond Inventory that are 1ct and above that are either set in a VRAI setting, on VRAI’s website or in a VRAI showroom.
- All VRAI created diamonds must be in their original condition.
NON-ELIGIBLE ITEMS
- Cut for You ™ VRAI created diamonds that are not Round Brilliant, Oval, Emerald, Pear, Radiant, Cushion, Marquise, Trillion, Asscher, Princess, or Elongated Cushion less than or equal to 5ct.
- Damaged VRAI created diamonds may be disqualified from this program.
- Loose or set VRAI created diamonds bought through a third party.
How to initiate your diamond upgrade
- Please fill out the form here to begin the process.
- Return your original VRAI created diamond to be inspected.
- You may receive a credit equivalent to the purchase price of your VRAI created diamond, which can be applied towards any diamond jewelry on VRAI.com or in a VRAI showroom that is at least twice the value of the original purchase price.
- For VRAI created diamonds in a VRAI setting, your original setting will be recycled and you will be credited 30% of the original purchase price of the setting before taxes as well. Custom items are excluded from receiving this credit.
- If you choose to purchase another VRAI engagement ring, a new setting must be purchased as each setting is custom-made based on the diamond's specific measurements.
- Lifetime diamond upgrading is exclusive to the original purchaser and does not include duties or taxes paid on the purchase, or shipping costs.
- All applicable duties and taxes will be charged on the full retail price of your new jewelry, prior to applying the credit.
- The entire credit must be used towards your order, and all diamond jewelry purchases made with this credit are final sale.
- The customer is responsible for return shipping.